Under the Australian Consumer Law, you have certain rights that cannot be excluded, restricted, or modified. These include: Consumer Guarantees: • Products must be of acceptable quality • Products must match their description • Products must be fit for any purpose made known to us • Products must match any sample or demonstration model Your Remedies for Major Failures: If a product has a major failure, you are entitled to: • Reject the product and receive a full refund, OR • Reject the product and receive a replacement of the same type, OR • Keep the product and receive compensation for the drop in value Your Remedies for Minor Failures: If a product has a minor failure, we may choose to: • Repair the product within a reasonable time, OR • Replace the product, OR • Provide a refund Nothing in this policy limits or affects your rights under the Australian Consumer Law.

In addition to your consumer law rights, we offer a 30-day change of mind return policy: Eligibility: • Items must be returned within 30 days of delivery • Items must be unused and in original condition • Items must be in original packaging with all tags attached • Proof of purchase is required Non-Returnable Items: • Custom-made or personalized items • Items marked as "Final Sale" or "Non-Returnable" • Items that have been assembled or modified • Mattresses and bedding (for hygiene reasons, unless faulty) • Items damaged through misuse or improper care Return Shipping: • For change of mind returns, the customer is responsible for return shipping costs • We recommend using a tracked shipping service • Items must be securely packaged to prevent damage during transit

If you receive a damaged or faulty item: Upon Delivery: • Inspect your delivery before signing • Note any visible damage on the delivery receipt • Take photos of the damage • Contact us within 48 hours of delivery Reporting Faults: • Contact us as soon as you discover the fault • Provide your order number and description of the issue • Include photos or videos of the fault • We may request the item be returned for inspection Our Response: • We will assess the fault and determine the appropriate remedy • For faulty items, we will cover all return shipping costs • We will provide a replacement, repair, or refund as appropriate • Processing time: 5-10 business days after receiving the returned item

Step 1: Contact Us • Email us at [email protected] with your order number • Describe the reason for your return • Include photos if the item is damaged or faulty • Wait for our return authorization Step 2: Receive Return Authorization • We will provide you with a Return Authorization (RA) number • You will receive return shipping instructions • For faulty items, we will provide a prepaid shipping label Step 3: Pack Your Item • Use the original packaging if possible • Ensure the item is securely packed to prevent damage • Include all original accessories, manuals, and tags • Write the RA number clearly on the outside of the package Step 4: Ship Your Return • Use the shipping method provided or a tracked service • Keep your shipping receipt and tracking number • Ship within 14 days of receiving your RA number Step 5: Receive Your Refund • We will inspect the returned item upon receipt • Refunds are processed within 5-10 business days • You will receive email confirmation when processed

Refunds will be issued using the original payment method: Credit/Debit Card: • Refunds will be credited to the original card • Please allow 5-10 business days for the refund to appear • Your bank may take additional time to process PayPal: • Refunds will be credited to your PayPal account • Usually processed within 3-5 business days Bank Transfer: • Refunds will be transferred to the original bank account • Please allow 5-10 business days for processing Store Credit: • You may choose to receive store credit instead of a refund • Store credit does not expire • Store credit can be used on any future purchase

We offer exchanges for items of equal or greater value: Exchange Process: • Contact us to request an exchange • Return the original item following our return process • Specify the item you would like in exchange • If the new item is more expensive, you will need to pay the difference • If the new item is less expensive, we will refund the difference Exchange Shipping: • For change of mind exchanges, customer pays return shipping • For faulty item exchanges, we cover all shipping costs • We will ship the replacement item once we receive the returned item Availability: • Exchanges are subject to stock availability • If the requested item is unavailable, we will offer alternatives or a refund

Returning large furniture items requires special arrangements: Return Process: • Contact us to arrange a return pickup • We will coordinate with our logistics partners • A pickup time will be scheduled at your convenience • The item must be disassembled if it was delivered assembled Return Costs: • For change of mind returns, a pickup fee may apply • Pickup fees vary based on location and item size • For faulty items, we cover all return costs Condition Requirements: • Items must be in original condition • All parts and hardware must be included • Items must be properly protected for transport

Order Cancellations: • Orders can be cancelled before dispatch at no charge • Contact us immediately if you wish to cancel • Once an order has been dispatched, it cannot be cancelled • You may refuse delivery and return the item under our returns policy Cancellation Refunds: • Full refund will be issued for cancelled orders • Refunds are processed within 3-5 business days • Original payment method will be credited

Manufacturer Warranties: • Many products come with manufacturer warranties • Warranty periods vary by product and manufacturer • Warranty information is included with your product Our Warranty Support: • We can assist with warranty claims • Contact us with your order number and warranty issue • We will liaise with the manufacturer on your behalf Warranty Exclusions: • Normal wear and tear • Damage from misuse or improper care • Unauthorized modifications or repairs • Commercial use (unless specified)

For returns, refunds, or any questions about this policy: Email: [email protected] Phone: +61 468 204 856 Customer Service Hours: Monday - Friday: 9:00 AM - 6:00 PM AEST Saturday - Sunday: Closed Address: Coastal Bloom Trading Pty Ltd Unit 1412 57-59 Queen St Auburn NSW 2144 Australia We aim to respond to all inquiries within 1-2 business days.